Debit Card

Frequently Asked Questions

• What benefits are included with my Village Bank Debit MasterCard?

  Your Village Bank Debit MasterCard has all the MasterCard benefits you’ve come to expect, including Personal Identity Theft Resolution Services, Extended Warranty on purchases, Price Protection, and more. 

• What should I do if my card is lost or stolen?

  Contact us at 866.806.9306 Monday – Thursday 9:00 am – 5:00 pm, Friday 9:00 am – 6:00 pm, and Saturday 9:00 am – 12:00 pm EST. You can always email us at villagecustomercare@villagebank.com. Call 800.472.3272 after banking hours. Replacement debit cards can be issued instantly in our branches. 

  If you have the CardValet app, make sure to freeze your card as soon as you have misplaced it.

• What should I do if my card is about to expire?

  Replacement debit cards are issued on the 15th of the month, before your card expires. They’re mailed in a plain white envelope and Village Bank, A Division of TowneBank, will not be printed on the envelope for security reasons. Only our address: P.O. Box 330, Midlothian VA, 23113 will appear. Make sure your replacement card isn’t disregarded as junk mail!

• How do I avoid problems with my debit card if I’m planning on traveling?

  Please give us a heads up through our customer care email, villagecustomercare@villagebank.com. In the email, please give us your travel dates as well as your destination to prevent any disruption in service.

• What should I do if I suspect fraudulent activity?

  Please contact our Customer Care Team at 866.806.9306. Monday – Thursday 9:00 am – 5:00 pm, Friday: 9:00 am – 6:00 pm, Saturday 9:00 am – 12:00 pm EST, use the Customer Care Team email villagecustomercare@villagebank.com or call the 24-hour service at 800.472.3272.

  Make sure to constantly check your statements for any unwarranted activity on your Village Bank mobile banking app. With CardValet, you can freeze your card the second you suspect any fraudulent activity.

• How do I change my PIN?

  Please call 800.992.3808.

• Are there transaction limits on my debit card?

  Yes-your personal debit card has a maximum per day purchase limit of $3500. The limit for business debit cards is $6000. Cash withdrawals from ATMs are limited to $500 per day. Please contact your branch if you would like to increase your daily limit (subject to approval).

• What is a CVV code and how do I find it?

  Your debit card has a 3-digit CVV code located on the back of the card. This code is in place to validate that your card is authentic in situations like mail, telephone or online orders where the card is not present.